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Policies

All items featured on the 'United Chemists Website' have been included in good faith, on the basis that the merchandise, as detailed, will be available at the time of publication. United Chemists reserve the right to correct pricing due to errors.

Copyright

This site and its contents are subject to copyright. You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use.

Trademarks

This site includes registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trademarks is strictly prohibited.

Disclaimer

You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on "as is" basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

Viruses

United Chemists cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used.

Third Party Sites

This site may contain links to third party sites. United Chemists is not responsible for the condition or content of those sites as they are not under United Chemists control.

You access those sites and/or use the site's products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by United Chemists of the sites or the products or services provided on the site.

United Chemists does not permit any linkages to this site without prior permission.

Privacy 

At United Chemists our priority is your privacy.
We do not disclose, sell, or make available by any other means information about our customers.
More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au

Refund Policy

Change of mind

We value our customers so, if you change your mind, you can return most* products within 30 days of your purchase, provided that:

  • You have valid proof of purchase (a receipt)
  • The product and packaging is in its original condition including all manuals and accessories
  • The product is in re-saleable condition and
  • The product has not been used or damaged

*Exchanges or refunds cannot be offered for:

  • Gift cards and vouchers
  • Prescription medicines, general medicines and pharmacist-only medicines
  • Other products advertised as being non-refundable for change of mind
     

Consumer guarantees

It is your statutory right under the Competition and Consumer Act and similar laws if a product is faulty, not doing what it is supposed to do or is significantly different from its description/sample, then you may be entitled to a refund or exchange.

How to return your product
Take the product, along with your valid proof of purchase (receipt) to the store it was purchased from.

Credit cards

If you purchased your products using a credit card or debit card, and you are eligible for a refund, any applicable monies will be processed to the card used to purchase the product.